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Privacy Policy

At Bright Balance, we are committed to protecting your privacy. This Privacy Policy (the "Policy") describes how we collect, use, and disclose personal information in connection with our provision of cleaning services (the "Services"). By accessing or using our Services, you agree to the terms of this Policy.

1. Introduction

This Policy applies to personal information that we collect in connection with our provision of the Services in compliance with the UK Data Protection Act 2018 (DPA) and the General Data Protection Regulation (GDPR). "Personal information" means information that can be used to identify an individual, either directly or indirectly. This includes information such as name, address, email address, and telephone number.

2. Collection of Personal Information

We may collect personal information in various ways, including:

- Information you provide to us directly, such as when you fill out a contact form on our website or provide us with information over the phone or via email;
- Information we collect automatically, such as the IP address of your computer or device when you access our website;
- Information we receive from third-party sources, such as payment processors or marketing partners.

The personal information we collect may include:

- Name, address, and other contact information;
- Payment information, such as credit card details;
- Information about your cleaning preferences and instructions;
- Other information necessary to provide our Services.

3. Use of Personal Information

We may use personal information for various purposes, including:

- To provide our Services;
- To process payments;
- To communicate with you about our Services;
- To improve our Services;
- To comply with legal and regulatory requirements.

We may also use personal information for other purposes that are disclosed to you at the time of collection or that are otherwise required or permitted by law.

4. Sharing of Personal Information

We may share personal information with third parties in the following circumstances:

- With our service providers and contractors who perform services on our behalf, such as payment processing, customer service, and marketing;
- With other users of our Services, such as when you book a cleaning appointment with another user;
- With law enforcement or other government agencies as required by law or to protect our legal rights.

We may also share personal information with third parties for other purposes that are disclosed to you at the time of collection or that are otherwise required or permitted by law.

5. Security of Personal Information

We take reasonable measures to protect personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee the security of your personal information.

6. Retention of Personal Information

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When we no longer need personal information, we will securely dispose of it or de-identify it.

7. Your Rights and Choices

Under the DPA and GDPR, you have certain rights with respect to your personal information, such as the right to access, correct, or delete your personal information. To exercise these rights, please contact us using the contact information below.

8. Changes to this Policy

We may update this Policy from time to time by posting a revised version on our website. The revised version will be effective at the time we post it.

9. Contact Us

If you have any questions or concerns about this P
rivacy Policy or our website/services, please contact us at

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